Become a Customer for your Competitors


DigiTourShow Daily #159

Chris Torres

Chris Torres

5 Feb 2018

If you want to gain insight into how your competition operates, to determine how good or bad they are at customer service, become a customer yourself.

See how do they handle the customer journey from start to finish. Do they try to upsell to hard? Do they offer anything you wish you offered your customers? Do they ask for feedback at the end of their tour or stay?

By becoming their customer, you may find new profit making avenues to exploit or even go back with changes to implement in your own business.

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Filming location: Tourism Marketing Agency, Glasgow, Scotland

#digitourshow #Scotland

Chris Torres

Chris Torres

Chris Torres discusses how to create a full brand experience from first click to journey’s end.
Chris Torres

Chris Torres

When promoting your business or organisation online you may hear the term ‘responsive design’ used by those in the know.
Chris Torres

Chris Torres

While Reserve with Google isn’t brand new, it is becoming increasingly important to the tours and activities industry and we’d like to explain why Reserve with Google is significant

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