When you are on the receiving end of a disgruntled customer online, first establish a common ground.
You must consider their point of view and find something you can both agree with.
If you must correct any factual information, please do so tactfully and pleasantly. Don’t try to score points as it will make you look bad to your other customers.
Appreciate their feedback as it may highlight a problem in your business.
Be polite at all times no matter how much you may want to explode!
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Filming location: Tourism Marketing Agency, Glasgow, Scotland