Handling Disgruntled Customers


DigiTourShow Daily #158

Chris Torres

Chris Torres

4 Feb 2018

When you are on the receiving end of a disgruntled customer online, first establish a common ground.

You must consider their point of view and find something you can both agree with.

If you must correct any factual information, please do so tactfully and pleasantly. Don’t try to score points as it will make you look bad to your other customers.

Appreciate their feedback as it may highlight a problem in your business.

Be polite at all times no matter how much you may want to explode!

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Filming location: Tourism Marketing Agency, Glasgow, Scotland

#digitourshow #Scotland

Peter Wright

Peter Wright

Andy is the founder and owner of Open Road Scotland, one of the leading campervan, motorhome, and motorcycle rental services in Scotland.
Chris Torres

Chris Torres

Discussing the rumours that Google is cooking up a surprise algorithm update
Chris Torres

Chris Torres

Coding has been developed to detect browsers and devices and responds by altering the layout of websites automatically, whether you’re viewing it on a full-sized laptop or desktop, a tablet or a smartphone.

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