What to do about bad reviews on TripAdvisor


DigiTourShow Daily #065

Chris Torres

Chris Torres

3 Nov 2017

Ok you have a bad review, or many bad reviews. Don’t panic… yet!

You obviously need to investigate where in your product that customer felt they had a bad experience. Was it a bad tour guide or did they simply get pissed off at the taxi driver taking them to your destination.

If anyone leaves a bad review the worst thing you can do is ignore it. If you do it shows you are not interested in your customer's point of view. 

Whether it was your fault or that of a supplier, reply back and show you care and offer them a solution like a seat on your next tour or an extra night at your hotel.

Be seen to help your customers and you may just find they gain your trust and come back to you.

Filming location: The Kings House Hotel, Glencoe, Scotland

#digitourshow #scotland

@kingshoosehotel

Chris Torres

Chris Torres

The idea of branding is nothing new but the way in which we manage our brands has changed drastically in the digital age.
Chris Torres

Chris Torres

The new Google mobile-friendly algorithm will come into effect on the 21st April.
Chris Torres

Chris Torres

A professional user-friendly website is essential for most business in today’s competitive world.

Let's start your journey

Whether you are an existing business or starting your journey, we will tell your story. One that inspires and sparks the imagination, turning lookers... into bookers.

Book your consultation with Chris or check out our success stories.

 

Success Stories               Speak with Chris