Why Tour Operators MUST go paperless


DigiTourShow Daily #064

Chris Torres

Chris Torres

2 Nov 2017

We have all been there and know how annoying it can be.

We buy a ticket to a tour online, arrive at the pick-up point to then be directed to the box office to exchange our ticket for a bus ticket to then take the tour.

Really?!? In 2017!

Even some airlines, which tend to be ahead technology wise, still print out a boarding pass even though you show this on a phone.

Why are you making your customers lives harder and diminishing their experience? 

Put the right steps in place that will give your customers the easiest and fastest route to their desired experience.

Filming location: Rannoch Moor, Argyll and Bute, Scotland

#digitourshow #scotland

@AboutLochaber

Chris Torres

Chris Torres

Today, the serviced apartment company, Meriton, has been fined $3 million (Australian dollars) by the Australian Competition & Consumer Commission (ACCC) for manipulating how customers left TripAdvisor reviews.
Chris Torres

Chris Torres

Discussing the rumours that Google is cooking up a surprise algorithm update
Peter Wright

Peter Wright

The deadline for GDPR is almost here and we’d like to discuss how it affects travel companies and what they can do to be GDPR compliant.

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