You Are Driving Customers Away


DigiTourShow Daily #085

Chris Torres

Chris Torres

23 Nov 2017

When it comes to driving your customers away from making a booking one of the main culprits is the checkout page.

I have seen businesses ask far too many questions when all the customer wishes to do is book.

Some businesses will tell me they need this information and do not wish to spend the time chasing customers.

What would you rather have? More bookings or less? Making a call or email to a customer to request more information helps with customer service, increases your chances of bookings and you may be able to upsell while you are at it.

Keep your questions for after the sale.

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Chris Torres

Chris Torres

The deadline for GDPR is almost here and we’d like to discuss how it affects travel companies and what they can do to be GDPR compliant.
Chris Torres

Chris Torres

You can't just be a designer anymore - you have to be a user-experience designer, a visual designer, an interaction designer.
Chris Torres

Chris Torres

As a tourism provider, whether travel agent, tour operator or local guide, reputation is one of the most important aspects of the business.

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