Enhance your hotel experience – DigiTourShow Daily #026
Think about it for a second. A customer checks into your hotel, gets their key and goes to their room. From experience, this can be underwhelming.
Some hotels now have no human contact with automated kiosk check-in.
Hotels that offer a fuller, customer facing experience will tend to get more favourable reviews.
Take your guests for a tour around the hotels facilities. Arrange a meet up and give them a 15 minute tour of your local area.
Make them feel at home and part of your local community and they will keep coming back.
Filming location: Stirling Castle, Scotland
Need more free advice?
Chris and his team will send you a weekly email offering high-value insight and advice about a variety of marketing and business development topics related to the tourism industry. We address specific destinations, tours and activities, and the hotel industry. We also provide important travel industry news and updates.