Why Tour Operators MUST go paperless – DigiTourShow Daily #064
We have all been there and know how annoying it can be.
We buy a ticket to a tour online, arrive at the pick-up point to then be directed to the box office to exchange our ticket for a bus ticket to then take the tour.
Really?!? In 2017!
Even some airlines, which tend to be ahead technology wise, still print out a boarding pass even though you show this on a phone.
Why are you making your customers lives harder and diminishing their experience?
Put the right steps in place that will give your customers the easiest and fastest route to their desired experience.
Filming location: Rannoch Moor, Argyll and Bute, Scotland
Need more free advice?
Chris and his team will send you a weekly email offering high-value insight and advice about a variety of marketing and business development topics related to the tourism industry. We address specific destinations, tours and activities, and the hotel industry. We also provide important travel industry news and updates.