How to Maintain Standards

DigiTourShow Daily #076

Chris Torres

Chris Torres

14 Nov 2017

One of our Facebook members, Michael Glass, asked how he can maintain brand and service standards while the business expands.

There are several areas that can help, or hinder, these standards, and far too many to mention here, however let’s focus on service standards.

There are 2 areas I suggest you focus on…

  1. Customers
  2. Employees

Listen to your customers and ask for feedback. This is the only sure way of knowing if they are being catered for. Run a competition asking them to fill out a quick survey so you can gather insights.

And listen to your employees. They are on the ground providing your service so should be able to help create new ideas and highlight any shortcomings. If you are getting lots of complaints about a service, pinpoint who the main employee was and provide help or training.

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Filming location: Filming location: Tourism Marketing Agency, Glasgow Scotland

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Chris Torres

Chris Torres

If people do not have a good experience when using your site they will simply be turned off by your website.
Chris Torres

Chris Torres

As a tourism provider, whether travel agent, tour operator or local guide, reputation is one of the most important aspects of the business.
Jessica Gregory

Jessica Gregory

With this blog post, we’d like to look at stock images and the importance of using authentic, original visual content.

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