The Weakest Link


DigiTourShow Daily #100

Chris Torres

Chris Torres

8 Dec 2017

Your customer can interact with your brand in many ways so your customer experience is only as good as your weakest link.

From the person responding to social media to your driver, tour guide or hotel receptionist, every interaction defines the customers’ expectations. 

Each person in each area must be well prepared and engage the customer in a meaningful way.

Your business can come across as both terrible and great in a customer’s mind when reading reviews. This is usually down to a singular failing in the customer experience.

A failure at any level could mean the difference between a 2-star or 5-star review.

Join our Facebook group for exclusive content: https://goo.gl/wJSiBcFilming location: Glasgow, Scotland

#digitourshow #Scotland

Chris Torres

Chris Torres

Typography helps create a great first impression even before a single word of text has been read.
Chris Torres

Chris Torres

When driving online traffic to your site you want to make the most of every visitor that comes through the doors.
Chris Torres

Chris Torres

Updating your website should be a major part of your digital marketing strategy.

Let's start your journey

Whether you are an existing business or starting your journey, we will tell your story. One that inspires and sparks the imagination, turning lookers... into bookers.

Book your consultation with Chris or check out our success stories.

 

Success Stories               Speak with Chris