How Technology Can Enhance The Guest Experience

In this episode Chris is joined by Josh Liebman of Roller Software, a veteran in our industry of some 15+ years.

Josh and Chris  discuss how technology can enhance the guest experience from the dreaming phase, through to the experience phase and beyond. Josh also hosts and shares his knowledge on his own podcast, The Guest Experience Show, so you can expect lots of good advice from this episode.

Chris asks questions like:

– What have you seen that can help enhance the pre-arrival experience and how does technology fit into this?

– What emerging technologies have you seen that is working well today?

– What technology have you seen used in the post experience stage that works well?


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