Your tone of voice is everything, yet most organisations vastly undervalue it. A voice that is consistant across all channels is one of the factors to business success.
You may have the best website or strongest social presence in the world but when it comes to measuring success, most business owners struggle to measure which tactics are yielding results.
When it comes to sending out your customers an email newsletter what should you send them? A highly-designed HTML newsletter or a simple plain text one?